Unable to update from the web using ExBPA
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Unable to update from the web using ExBPA

 
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SteveB
Guest





Posted: Mon Nov 14, 2005 5:58 pm    Post subject: Unable to update from the web using ExBPA Reply with quote

I've downloaded the latest version of ExBPA and the update from web function
doesn't work. This also happened on the previous version but not the one
before that.

I believe it's a policy setting because if I move my workstation to another
container it works OK - problem is I can't work out what's different between
the policies?!

Is there any way of debugging the web update? (or if not manually
downloading updates)

Thanks

Steve

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Paul Bowden [MSFT]
Guest





Posted: Mon Nov 14, 2005 5:58 pm    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

Hi Steve,

You may want to take a look at (or compare) your proxy settings. FYI - ExBPA
is attempting to read the following files for auto-update:

http://www.microsoft.com/exchange/code/exbpa/2.5/en/ExBPA.NextVersion.xml

This is how ExBPA detects whether a new version of the tool is available. If
the version installed is the latest, it goes on to read:

http://www.microsoft.com/exchange/code/exbpa/2.5/en/ExBPA.Config.xml

This is where ExBPA detects whether a new version of the rule database is
available. You may want to try browsing to these files to see if your
workstation can reach them.

As part of the web update, ExBPA downloads the following files:

http://www.microsoft.com/exchange/code/exbpa/2.5/en/ExBPA.Config.xml
http://www.microsoft.com/exchange/code/exbpa/2.5/en/ExBPA.chm

Cheers,

--
Paul Bowden
Program Manager
Exchange Server Best Practices Analyzer
http://www.microsoft.com/exchange/analyzers

This posting is provided "AS IS" with no warranties, and confers no rights.

"SteveB" <SteveB@discussions.microsoft.com> wrote in message
news:B96BE36F-4109-46AB-92FD-B10FED4F1737@microsoft.com...
Quote:
Sorry - forgot to add this bit

I can browse the internet fine from the PC.
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SteveB
Guest





Posted: Mon Nov 14, 2005 5:58 pm    Post subject: RE: Unable to update from the web using ExBPA Reply with quote

Sorry - forgot to add this bit

I can browse the internet fine from the PC.

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SteveB
Guest





Posted: Wed Nov 16, 2005 9:58 am    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

Paul

Thanks for that. I can using a browser get to all those files, can download
and save them all to my workstation in the relevant ExBPA directory and so
manually update ExBPA but the automatic web update still doesn't work.

Is there any debug logs I can generate/look at?

Can you tell me where in the registry does ExBPA look to get the proxy server?
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Paul Bowden [MSFT]
Guest





Posted: Thu Nov 17, 2005 12:39 am    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

The UIErrors.txt file (which resides under %APPDATA%) may give you a bit
more information as to why the auto-update failed. ExBPA will use your
browser's proxy settings for getting out to the Web. We do know that
auto-update doesn't work with proxy servers that require authentication.

Cheers,

--
Paul Bowden
Program Manager
Exchange Server Best Practices Analyzer
http://www.microsoft.com/exchange/analyzers

This posting is provided "AS IS" with no warranties, and confers no rights.

"SteveB" <SteveB@discussions.microsoft.com> wrote in message
news:E8FB86FC-9AE2-4349-B251-8307563157A2@microsoft.com...
Quote:
Paul

Thanks for that. I can using a browser get to all those files, can
download
and save them all to my workstation in the relevant ExBPA directory and so
manually update ExBPA but the automatic web update still doesn't work.

Is there any debug logs I can generate/look at?

Can you tell me where in the registry does ExBPA look to get the proxy
server?

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SteveB
Guest





Posted: Thu Nov 17, 2005 5:38 pm    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

Paul

I found a uierrors.txt in %appdata%microsoft\exbpa but this had not been
updated recently, I deleted it and then loaded ExBPA and chose Update.

It thought about it for several minutes and then came back with the message
"An error occurred trying to access the web."

No uierrors.txt file was created.

My proxy server does not require authentication


Whilst doing the update I did a netstat -a which showed the following
additional entry
TCP mypc:2018 207.46.198.30:http SYN_SENT

I WHOIS'd that IP address and shows as Microsoft so I am fairly certain that
this is the connection that's not updating.


When I look at a website through IE and do netstat -a it shows the following
additional entry
TCP mypc:2049 proxy.mycompany.co.uk:8080 ESTABLISHED


It therefore appears that ExBPA is not reading my proxy settings. My proxy
settings are in HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\ProxyServer I have separate entries for http, https, ftp and gopher

Any ideas?

Thanks - Steve
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Paul Bowden [MSFT]
Guest





Posted: Fri Nov 18, 2005 1:58 am    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

Did you mean HKCU and not HKLM? Just curious, are you setting proxy settings
manually through the registry, or through the GUI?

--
Paul Bowden
Program Manager
Exchange Server Best Practices Analyzer
http://www.microsoft.com/exchange/analyzers

This posting is provided "AS IS" with no warranties, and confers no rights.

"SteveB" <SteveB@discussions.microsoft.com> wrote in message
news:BAF2F543-B28D-414E-8D16-7CA6DCEEEEA7@microsoft.com...
Quote:
Paul

I found a uierrors.txt in %appdata%microsoft\exbpa but this had not been
updated recently, I deleted it and then loaded ExBPA and chose Update.

It thought about it for several minutes and then came back with the
message
"An error occurred trying to access the web."

No uierrors.txt file was created.

My proxy server does not require authentication


Whilst doing the update I did a netstat -a which showed the following
additional entry
TCP mypc:2018 207.46.198.30:http SYN_SENT

I WHOIS'd that IP address and shows as Microsoft so I am fairly certain
that
this is the connection that's not updating.


When I look at a website through IE and do netstat -a it shows the
following
additional entry
TCP mypc:2049 proxy.mycompany.co.uk:8080 ESTABLISHED


It therefore appears that ExBPA is not reading my proxy settings. My proxy
settings are in HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
Settings\ProxyServer I have separate entries for http, https, ftp and
gopher

Any ideas?

Thanks - Steve
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SteveB
Guest





Posted: Fri Nov 18, 2005 9:58 am    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

The proxy settings only appear in HKLM not in HKCU.

They are set with a Group policy (which also disables looking at all the
settings through the GUI)



"Paul Bowden [MSFT]" wrote:

Quote:
Did you mean HKCU and not HKLM? Just curious, are you setting proxy settings
manually through the registry, or through the GUI?

--
Paul Bowden
Program Manager
Exchange Server Best Practices Analyzer
http://www.microsoft.com/exchange/analyzers

This posting is provided "AS IS" with no warranties, and confers no rights.
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SteveB
Guest





Posted: Fri Nov 25, 2005 5:58 pm    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

Paul

Any ideas?
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Paul Bowden [MSFT]
Guest





Posted: Fri Nov 25, 2005 5:58 pm    Post subject: Re: Unable to update from the web using ExBPA Reply with quote

We did some testing in the lab. The API that we use for determining proxy
settings does not appear to read the config data from HKLM; it only uses
HKCU. I'm not too familiar with group policies in this area, so my next
question might be a little naive - Do you know if the group policy
recommends (or only) enforces the settings in HKLM?

Cheers,

--
Paul Bowden
Program Manager
Exchange Server Best Practices Analyzer
http://www.microsoft.com/exchange/analyzers

This posting is provided "AS IS" with no warranties, and confers no rights.

"SteveB" <SteveB@discussions.microsoft.com> wrote in message
news:2277B9AF-111A-4A7B-B189-F84215BC678E@microsoft.com...
Quote:
Paul

Any ideas?
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