Unable to remove mail header
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Unable to remove mail header

 
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David DeBoer
Guest
Posted: Fri Dec 16, 2005 1:58 am    Post subject: Unable to remove mail header Reply with quote
Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that the
item can't be deleted because it was either moved or already deleted. If I
access my account using OWA I don't see this mail header. So how do I get
rid of this header? Any thoughts are greatly appreciated.

Thanks in advanced.

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Andy David - MVP
Guest
Posted: Fri Dec 16, 2005 1:58 am    Post subject: Re: Unable to remove mail header Reply with quote
On Thu, 15 Dec 2005 15:19:51 -0500, "David DeBoer" <it@jmschaefer.com>
wrote:

Quote:
Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that the
item can't be deleted because it was either moved or already deleted. If I
access my account using OWA I don't see this mail header. So how do I get
rid of this header? Any thoughts are greatly appreciated.

Thanks in advanced.



Try Shift-Delete or
mdbvue32 or
mfcmapi
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David DeBoer
Guest
Posted: Fri Dec 16, 2005 1:58 am    Post subject: Re: Unable to remove mail header Reply with quote
Hi. Thanks for responding. I tried the shift delete and got the same
result. What are mdbvue32 and mfcmapi and how do you use them? Thanks
again.

"Andy David - MVP" <adavid@pleasekeepinngcheesebucket.com> wrote in message
news:2dl3q1p1m3jmkksfhb8jav8ov37f0o2v34@4ax.com...
Quote:
On Thu, 15 Dec 2005 15:19:51 -0500, "David DeBoer" <it@jmschaefer.com
wrote:

Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that
the
item can't be deleted because it was either moved or already deleted. If
I
access my account using OWA I don't see this mail header. So how do I get
rid of this header? Any thoughts are greatly appreciated.

Thanks in advanced.



Try Shift-Delete or
mdbvue32 or
mfcmapi


Back to top
Andy David - MVP
Guest
Posted: Fri Dec 16, 2005 1:58 am    Post subject: Re: Unable to remove mail header Reply with quote
On Thu, 15 Dec 2005 16:05:43 -0500, "David DeBoer" <it@jmschaefer.com>
wrote:

Quote:
Hi. Thanks for responding. I tried the shift delete and got the same
result. What are mdbvue32 and mfcmapi and how do you use them? Thanks

http://www.microsoft.com/downloads/details.aspx?FamilyID=3D1C7482-4C6E-4EC5-983E-127100D71376&displaylang=en

http://support.microsoft.com/default.aspx?scid=kb;en-us;291794



Quote:
again.

"Andy David - MVP" <adavid@pleasekeepinngcheesebucket.com> wrote in message
news:2dl3q1p1m3jmkksfhb8jav8ov37f0o2v34@4ax.com...
On Thu, 15 Dec 2005 15:19:51 -0500, "David DeBoer" <it@jmschaefer.com
wrote:

Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that
the
item can't be deleted because it was either moved or already deleted. If
I
access my account using OWA I don't see this mail header. So how do I get
rid of this header? Any thoughts are greatly appreciated.

Thanks in advanced.



Try Shift-Delete or
mdbvue32 or
mfcmapi

Back to top
Vanguard
Guest
Posted: Fri Dec 16, 2005 1:58 am    Post subject: Re: Unable to remove mail header Reply with quote
"David DeBoer" <it@jmschaefer.com> wrote in message
news:%232C$FTbAGHA.208@tk2msftngp13.phx.gbl...
Quote:
Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that
the item can't be deleted because it was either moved or already deleted.
If I access my account using OWA I don't see this mail header. So how do
I get rid of this header? Any thoughts are greatly appreciated.


Put Outlook into offline mode, exit, reload Outlook, and then try deleting
the item while you are still in offline mode. Then go back into online
mode.

I haven't bothered to understand much about cached Exchange mode. Try
disabling it in Outlook, exit, and reload to see if the Inbox looks correct.
Cached mode downloads a copy of the message so it locally available when the
Exchange server is down or unreachable (i.e., rather than fix a flaky or
too-busy Exchange server or network, they use cache mode to cover up the
faults). With cached mode off, Outlook shows you want is in your mailbox on
the Exchange server. In cached mode, the local copy has to be stored
somewhere. My guess is it is in an .ost file. So you could hunt around for
the .ost file to delete/rename/move it to start with a new one. You
probably should talk to our Exchange admin on what to do with the .ost file.
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