Exchange Server

fredbloggs · Guest

Hi,

I have a front-end (x1) / back-end (x1) setup and the Front-end server has
been setup for OWA access and incoming/outgoing SMTP email.

This appears to be functioning correctly, however messages from the Internet
to public folders are sitting in a queue and then getting bounced back. Am
able to email from internal.

I have a question on the suggested config of the Front-end server.
I have the Information store mounted for access however it hosts no more
than the usual mailboxes (System Attendant, system mailbox).
The public folder store is not mounted (no replica's stored upon it).

Should the public folder store be deleted or shoud it be mounted on the
front-end server to allow for incoming SMTP email to be delivcered to the
public folder.

Thanks for any advice and happy Christmas

Mark Arnold [MVP] · Guest

On Thu, 22 Dec 2005 01:49:02 -0800, "fredbloggs"
<fredbloggs@news.postalias> wrote:

Alan Sun [MSFT] · Guest

Hi,

Thank you for the input.

Regarding the issue, we may try the following steps to troubleshoot it:

1> Confirm whether the anonymous has at least Contributor rights on the
Public Folders as Mark mentioned. For more info, see the following article:
External users cannot send messages to public folders in Exchange 2000
Server
http://support.microsoft.com/?id=300221

2> It's recommended that you apply/reapply the latest service pack on the
Exchange server.

For Exchange 2000:

Service Pack 3 for Exchange Server 2000 and Exchange Server 2000 Enterprise
Server
http://www.microsoft.com/exchange/downloads/2000/sp3/default.asp

Exchange 2000 Post-Service Pack 3 (SP3) Rollup Patch 6487.1
http://www.microsoft.com/downloads/details.aspx?FamilyId=E7AAA113-1403-4262-
8269-4B2AB9AE5476&displaylang=en

For Exchange 2003:

Apply Exchange 2003 Service Pack 2. See the following article for more
info:

836993 How to obtain the latest updates and service packs for Exchange
Server
http://support.microsoft.com/?id=836993

3> If the issue persists, let's enable message tracking on the Exchange
server 2000:

a. On the Exchange server, open Exchange System Manager.

b. Expand Servers. Right click on the server name, and click properties.

c. On the General tab, check the "Enable message tracking" option.

4> Let''s perform the following tests to narrow down the issue. I
understand
that you might have already performed some of them. Please try the steps
again so that we can trace the message.

a. On an internal computer, configure an email account in Outlook Express.
Send a testing mail to the public folder. Does the mail get delivered
properly?

b. On an external computer, configure an email account in Outlook Express.
Specify the internal e-mail address as the sender''s e-mail address. Send a
testing mail to the public folder. Does the mail get delivered properly?

c. On an external computer, configure an email account in Outlook Express.
Specify an external e-mail address as the sender''s e-mail address. Send a
testing mail to the public folder. Does the mail get delivered properly?

5> In Exchange System Manager, expand Tools -> Message Tracking Center. In
the right pane, trace the testing mails. You may take screenshots and send
them to me(mailto:v-asun@microsoft.com) for further research.

6> In addition, it''s a good idea to create a new email enabled public
folder. Does the issue reoccur on the new public folder?

7> Check the application event log for any warning and error messages for
further research.

Additional info on FE/BE configuration, check the white paper:

Exchange Server 2003 and Exchange 2000 Server Front-End and Back-End
Topology
http://www.microsoft.com/downloads/details.aspx?FamilyID=E64666FC-42B7-48A1-
AB85-3C8327D77B70&displaylang=en

Thanks and have a nice day!

Best Regards,
Alan Sun
Microsoft Online Partner Support

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