kangus
Joined: 27 Jul 2009
Posts: 1
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 Posted:
Mon Jul 27, 2009 6:37 pm Post subject:
Incoming outside email is being rejected (5.7.1) |
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A few days ago one user stopped receiving outside email, they can send email and receive emails that are sent internally. The sender gets a message returned by Postmaster@domain.com with an attachment;
Reporting-MTA: dns;mail.domain.com
Received-From-MTA: dns;pr6.domain2.com
Arrival-Date: Mon, 27 Jul 2009 09:18:45 -0600
Final-Recipient: rfc822;somebody@domain.com
Action: failed
Status: 5.7.1
X-Display-Name: Some Body
-----------------------------------------------------------------------
In the event log I find: (After turning on logging)
Event Type: Information
Event Source: MSExchangeTransport
Event Category: NDR
Event ID: 3027
Date: 7/27/2009
Time: 9:18:46 AM
User: N/A
Computer: SERVER1
Description:
A non-delivery report with a status code of 5.7.1 was generated for recipient rfc822;Somebody@domain.com (Message-ID <002501ca0ecd$87e6b9d0$97b42d70$@us>).
Causes: This message indicates that the sender was denied access or general access was denied.
Solution: Check system privileges and attributes for the contact and retry sending the message.
For more information, click http://www.microsoft.com/contentredirect.asp.
Data:
0000: 46 05 04 80 F..?
Of course the user is not really Some Body and the domain.com and domain2.com are real domains
I removed the users mail box from Exchange then purged the database. I created a new mail box for that user and still have the problem!
As a temporary fix I created a new user, renamed they existing users email addresses (added 1 to the end) then added those email address to the new users account. I then removed the exchange account from outlook and added an exchange account to outlook from this new user.
I can’t find any information about one account being screwed up like this.
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