laserdog
Joined: 16 Oct 2009
Posts: 1
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 Posted:
Fri Oct 16, 2009 2:52 pm Post subject:
Help Troubleshooting Crashing Exchange Server |
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We have an Exchange 5.5 server running on Windows 2000 SP4.
It lost a disk, crashed, and after we recovered the array integrity it booteed up, however Exchange would continue to crash almost nightly.
By "crash" i mean it would be stuck in a state where it didn't seem to receive or deliver any mail, yet still seemed to be running.
We found quite a number of errors in the app log like this:
| Code: | | 10/2/2009 8:36:36 AM MSExchangeIS Private Error Background Cleanup 1101 N/A HOSTNAME_CLEANSED Error 0xfffffbd3 occurred on message 13-1A78155 during a background cleanup. |
Entire pages of that error over and over.
This prompted us to run ISINTEG.
Which failed out on test 8:
| Code: |
C:\exchsrvr\bin>ISINTEG -PRI -FIX -TEST ALLTESTS
Microsoft Exchange Information Store Integrity Checker v5.5.2653.22
Copyright (c) 1986-1997 Microsoft Corp. All rights reserved.
WARNING!!! You have chosen to run all of the tests. This may take a long
time.
It is highly recommended that you select individual tests to save time.
Please see the ISINTEG.DOC located on the Exchange Server 5.5 CD in the
\SERVER\SUPPORT\UTILS directory for additional information.
ISINTEG /? will display the list of individual tests.
<<<Press "y" to continue to do all tests, any other key to quit>>> =>y
Started: 10/06/09 06:57:47
Server name: XXXXX.XXXXXXX.com
Store path: E:\exchsrvr\MDBDATA\PRIV.EDB
Store size: 10272907264 bytes
Output log: isinteg.pri
Check mode: check and fix
Options: -PRI -FIX -TEST ALLTESTS
The Information Store has not been shut down clean.
Hence enabling the Row Count/Dumpster Count test.
You may also specify -test rowcounts (or) -test dumpsterref to run these
tests
Starting test 1 of 22, 'Categorization Tables'
Finished Categorization Tables. Time: 0h:0m:1s
Starting test 2 of 22, 'Restriction Tables'
Finished Restriction Tables. Time: 0h:0m:5s
Starting test 3 of 22, 'Search Folder Links'
Finished Search Folder Links. Time: 0h:0m:0s, number of fixes = 2
Starting test 4 of 22, 'Global'
Finished Global, number of rows = 1. Time: 0h:0m:0s
Starting test 5 of 22, 'Delivered To'
Finished Delivered To, number of rows = 19. Time: 0h:0m:0s
Starting test 6 of 22, 'Search Queue'
Finished Search Queue, number of rows = 231. Time: 0h:0m:0s
Starting test 7 of 22, 'Timed Events'
Number of Timed Events processed = 38, 100% complete.Timed event are
: Expiration = 38,
Finished Timed Events, number of rows = 38. Time: 0h:0m:0s
Starting test 8 of 22, 'reference table construction'
ref table construction on AttachID returned JET_errKeyDuplicate
. . . . . SUMMARY . . . . .
Total number of tests : 22
Total number of warnings : 0
Total number of errors : 0
Total number of fixes : 2
Total time : 0h:0m:7s
C:\exchsrvr\bin> |
I have some ideas on what to do next, but really could use a second opinion as administering Exchange just isn't my comfort zone.
Thanks so much, and my apologies if I left out some important details.
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