| Author |
Message |
Hector
Guest
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 Posted:
Tue Jan 18, 2005 2:45 am Post subject:
Outlook 2003 Hangs on new account |
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I am running officew 2k3 pro full install on xp sp2 with all critical
patches to date. When I run outlook for the first time and try to set up an
MS exchange account, i get as far as the "Check Name" part of the setup.
the process never finsihes. I'm connected through the network card with a
clear line to the exchange server. Windows firewall service is disabled.
Also, if I end outlook.exe in task manager and go back in, it opens outlook
and hangs at the Outlook splash screen. I can open outlook on any other
computer to access the same mailbox with no problems. We are connecting to
an exchange 2003 server. if outlook is setup in Pop3 mode everything works
fine. it's only when we log into the exchange outlook profile. i've
created a new windows profile for that user and tried to log into exchange
and still the same problem. I've started outlook with the "/safe" switch
and still same problem.
Any help would be greatly appreciated? this is the only laptop that is
having this problem in our company.
thanks.
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Tim Hackbart [MSFT]
Guest
|
| Posted:
Tue Jan 18, 2005 6:53 am Post subject:
Re: Outlook 2003 Hangs on new account |
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Hector
Does this reproduce for other users with separate Windows User Profiles on
this laptop?
Are you logging into the domain as the same user that you are trying to
access mail for?
If this is the only machine you may want to try a repair of Office 2003.
Hope this helps.
--
Tim Hackbart M.C.S.E.
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
"Hector" <hector.sanchez@ritetrack.com> wrote in message
news:#cxQMWN$EHA.3988@TK2MSFTNGP11.phx.gbl...
| Quote: | I am running officew 2k3 pro full install on xp sp2 with all
critical
patches to date. When I run outlook for the first time and try to set up
an
MS exchange account, i get as far as the "Check Name" part of the setup.
the process never finsihes. I'm connected through the network card with a
clear line to the exchange server. Windows firewall service is disabled.
Also, if I end outlook.exe in task manager and go back in, it opens
outlook
and hangs at the Outlook splash screen. I can open outlook on any other
computer to access the same mailbox with no problems. We are connecting
to
an exchange 2003 server. if outlook is setup in Pop3 mode everything
works
fine. it's only when we log into the exchange outlook profile. i've
created a new windows profile for that user and tried to log into exchange
and still the same problem. I've started outlook with the "/safe" switch
and still same problem.
Any help would be greatly appreciated? this is the only laptop that
is
having this problem in our company.
thanks.
|
|
|
| Back to top |
|
|
Hector
Guest
|
| Posted:
Tue Jan 18, 2005 7:16 pm Post subject:
Re: Outlook 2003 Hangs on new account |
|
|
When i log in as administrator, i can get it to not lockup up by running the
outlook /safe. but when i exit the outlook icon gets stuck on the system
tray and it says outlook is not responding.
Yes, we are logging into the domain with the correct profile for the outlook
user.
I have done a repair on office, i have removed office remove the office
directories and resintalled office again. same problem. i even downloaded
the resource kit and ran the Removal Wizard.
Is there somewhere in the registry or something that we can look to see if
there is a program/pluging loading or is there a logging mode for outlook?
any other sugguestiongs?
thanks.
"Tim Hackbart [MSFT]" <Timhack@online.microsoft.com> wrote in message
news:O0JiogP$EHA.2876@TK2MSFTNGP12.phx.gbl...
| Quote: | Hector
Does this reproduce for other users with separate Windows User Profiles on
this laptop?
Are you logging into the domain as the same user that you are trying to
access mail for?
If this is the only machine you may want to try a repair of Office 2003.
Hope this helps.
--
Tim Hackbart M.C.S.E.
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.
"Hector" <hector.sanchez@ritetrack.com> wrote in message
news:#cxQMWN$EHA.3988@TK2MSFTNGP11.phx.gbl...
I am running officew 2k3 pro full install on xp sp2 with all
critical
patches to date. When I run outlook for the first time and try to set up
an
MS exchange account, i get as far as the "Check Name" part of the setup.
the process never finsihes. I'm connected through the network card with
a
clear line to the exchange server. Windows firewall service is disabled.
Also, if I end outlook.exe in task manager and go back in, it opens
outlook
and hangs at the Outlook splash screen. I can open outlook on any other
computer to access the same mailbox with no problems. We are connecting
to
an exchange 2003 server. if outlook is setup in Pop3 mode everything
works
fine. it's only when we log into the exchange outlook profile. i've
created a new windows profile for that user and tried to log into
exchange
and still the same problem. I've started outlook with the "/safe" switch
and still same problem.
Any help would be greatly appreciated? this is the only laptop that
is
having this problem in our company.
thanks.
|
|
|
| Back to top |
|
|
David Tam
Guest
|
| Posted:
Tue Jan 18, 2005 10:53 pm Post subject:
Re: Outlook 2003 Hangs on new account |
|
|
Hector,
I have the similar problem you having.
I look for some posts in many newsgroup, in this newsgroup, I find the following, I think it is very helpful.
I fixed this issue by using exmerge and deleting the account in question.
Recreated and imported the pst. No issues now.
"Don" wrote:
| Quote: | I have a mail account that causes Outlook to hang on exit with Exchange 2000.
This is the only account on the system that does this. I have tried this from
multiple computers with different versions of Office, does the same thing. I
have to ctrl-alt-del to exit Outlook. It does not hang using OWA. Please
help, I thank you very much in advance for any help.
--
Don
Manager of Information Systems
Hector, I am new in outlook and exchange, can you direct me where to learn about pst file? |
David dot tam at aruplab dot com is my email.
Sincerely,
"Hector" <hector.sanchez@ritetrack.com> wrote in message news:e74pf$V$EHA.1296@TK2MSFTNGP10.phx.gbl...
| Quote: | When i log in as administrator, i can get it to not lockup up by running the
outlook /safe. but when i exit the outlook icon gets stuck on the system
tray and it says outlook is not responding.
Yes, we are logging into the domain with the correct profile for the outlook
user.
I have done a repair on office, i have removed office remove the office
directories and resintalled office again. same problem. i even downloaded
the resource kit and ran the Removal Wizard.
Is there somewhere in the registry or something that we can look to see if
there is a program/pluging loading or is there a logging mode for outlook?
any other sugguestiongs?
thanks.
"Tim Hackbart [MSFT]" <Timhack@online.microsoft.com> wrote in message
news:O0JiogP$EHA.2876@TK2MSFTNGP12.phx.gbl...
Hector
Does this reproduce for other users with separate Windows User Profiles on
this laptop?
Are you logging into the domain as the same user that you are trying to
access mail for?
If this is the only machine you may want to try a repair of Office 2003.
Hope this helps.
--
Tim Hackbart M.C.S.E.
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.
"Hector" <hector.sanchez@ritetrack.com> wrote in message
news:#cxQMWN$EHA.3988@TK2MSFTNGP11.phx.gbl...
I am running officew 2k3 pro full install on xp sp2 with all
critical
patches to date. When I run outlook for the first time and try to set up
an
MS exchange account, i get as far as the "Check Name" part of the setup.
the process never finsihes. I'm connected through the network card with
a
clear line to the exchange server. Windows firewall service is disabled.
Also, if I end outlook.exe in task manager and go back in, it opens
outlook
and hangs at the Outlook splash screen. I can open outlook on any other
computer to access the same mailbox with no problems. We are connecting
to
an exchange 2003 server. if outlook is setup in Pop3 mode everything
works
fine. it's only when we log into the exchange outlook profile. i've
created a new windows profile for that user and tried to log into
exchange
and still the same problem. I've started outlook with the "/safe" switch
and still same problem.
Any help would be greatly appreciated? this is the only laptop that
is
having this problem in our company.
thanks.
|
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|
| Back to top |
|
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Hector
Guest
|
| Posted:
Wed Jan 19, 2005 2:15 am Post subject:
Re: Outlook 2003 Hangs on new account |
|
|
David,
a pst file is just a file where outlook stores emails when you don't have exchange. the exmerge utility simply exports emails to a pst file. once you have a pst file you can use outlook to open the file and have access to emails.
unfortunately, this doesn't help my problem cause the users' email box is new, it was never been logged into before this problem and i can acess it from other stations. only one station is having the problem. with all mailboxes.
"David Tam" <davetamus@hotmail.com> wrote in message news:%23U5iw4X$EHA.2012@TK2MSFTNGP15.phx.gbl...
Hector,
I have the similar problem you having.
I look for some posts in many newsgroup, in this newsgroup, I find the following, I think it is very helpful.
I fixed this issue by using exmerge and deleting the account in question.
Recreated and imported the pst. No issues now.
"Don" wrote:
| Quote: | I have a mail account that causes Outlook to hang on exit with Exchange 2000.
This is the only account on the system that does this. I have tried this from
multiple computers with different versions of Office, does the same thing. I
have to ctrl-alt-del to exit Outlook. It does not hang using OWA. Please
help, I thank you very much in advance for any help.
--
Don
Manager of Information Systems
Hector, I am new in outlook and exchange, can you direct me where to learn about pst file? |
David dot tam at aruplab dot com is my email.
Sincerely,
"Hector" <hector.sanchez@ritetrack.com> wrote in message news:e74pf$V$EHA.1296@TK2MSFTNGP10.phx.gbl...
| Quote: | When i log in as administrator, i can get it to not lockup up by running the
outlook /safe. but when i exit the outlook icon gets stuck on the system
tray and it says outlook is not responding.
Yes, we are logging into the domain with the correct profile for the outlook
user.
I have done a repair on office, i have removed office remove the office
directories and resintalled office again. same problem. i even downloaded
the resource kit and ran the Removal Wizard.
Is there somewhere in the registry or something that we can look to see if
there is a program/pluging loading or is there a logging mode for outlook?
any other sugguestiongs?
thanks.
"Tim Hackbart [MSFT]" <Timhack@online.microsoft.com> wrote in message
news:O0JiogP$EHA.2876@TK2MSFTNGP12.phx.gbl...
Hector
Does this reproduce for other users with separate Windows User Profiles on
this laptop?
Are you logging into the domain as the same user that you are trying to
access mail for?
If this is the only machine you may want to try a repair of Office 2003.
Hope this helps.
--
Tim Hackbart M.C.S.E.
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.
"Hector" <hector.sanchez@ritetrack.com> wrote in message
news:#cxQMWN$EHA.3988@TK2MSFTNGP11.phx.gbl...
I am running officew 2k3 pro full install on xp sp2 with all
critical
patches to date. When I run outlook for the first time and try to set up
an
MS exchange account, i get as far as the "Check Name" part of the setup.
the process never finsihes. I'm connected through the network card with
a
clear line to the exchange server. Windows firewall service is disabled.
Also, if I end outlook.exe in task manager and go back in, it opens
outlook
and hangs at the Outlook splash screen. I can open outlook on any other
computer to access the same mailbox with no problems. We are connecting
to
an exchange 2003 server. if outlook is setup in Pop3 mode everything
works
fine. it's only when we log into the exchange outlook profile. i've
created a new windows profile for that user and tried to log into
exchange
and still the same problem. I've started outlook with the "/safe" switch
and still same problem.
Any help would be greatly appreciated? this is the only laptop that
is
having this problem in our company.
thanks.
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