| Author |
Message |
Mike Vos
Guest
|
 Posted:
Thu Jan 06, 2005 10:01 pm Post subject:
All of my users get a "Can't open this item." error. |
|
|
All of my users (on an Exchange 2003 server) get a "Can't open this item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling to pay
for answers from certain websites) and have a bunch of angry users at my door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the server as well.
Any help in this will be greatly appreciated and thank you in advance.
|
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| Back to top |
|
 |
Mike Vos
Guest
|
| Posted:
Thu Jan 06, 2005 10:21 pm Post subject:
RE: All of my users get a "Can't open this item." error. |
|
|
As an update to this message, I have tried disabling the anti-virus program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
| Quote: | All of my users (on an Exchange 2003 server) get a "Can't open this item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling to pay
for answers from certain websites) and have a bunch of angry users at my door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the server as well.
Any help in this will be greatly appreciated and thank you in advance. |
|
|
| Back to top |
|
|
Al Mulnick
Guest
|
| Posted:
Fri Jan 07, 2005 12:19 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
What happens when you remove the anti-virus app(s) on the server? How many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
| Quote: | As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling to pay
for answers from certain websites) and have a bunch of angry users at my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the server as
well.
Any help in this will be greatly appreciated and thank you in advance. |
|
|
| Back to top |
|
|
Mike Vos
Guest
|
| Posted:
Fri Jan 07, 2005 5:21 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Exchange loads properly after unloading the AV software on the server. No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
| Quote: | What happens when you remove the anti-virus app(s) on the server? How many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling to pay
for answers from certain websites) and have a bunch of angry users at my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the server as
well.
Any help in this will be greatly appreciated and thank you in advance.
|
|
|
| Back to top |
|
|
Al Mulnick
Guest
|
| Posted:
Fri Jan 07, 2005 5:48 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
| Quote: | Exchange loads properly after unloading the AV software on the server. No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the server? How
many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling to
pay
for answers from certain websites) and have a bunch of angry users at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the server
as
well.
Any help in this will be greatly appreciated and thank you in advance.
|
|
|
| Back to top |
|
|
Mike Vos
Guest
|
| Posted:
Fri Jan 07, 2005 7:55 pm Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Unfortunately, my OWA has never worked properly and no one really every
needed it so I just ignored it (you can log in, but it gives a link to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
| Quote: | Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the server. No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the server? How
many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling to
pay
for answers from certain websites) and have a bunch of angry users at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the server
as
well.
Any help in this will be greatly appreciated and thank you in advance.
|
|
|
| Back to top |
|
|
Al Mulnick
Guest
|
| Posted:
Sat Jan 08, 2005 11:48 pm Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
What about a POP or IMAP client then?
Although you should fix OWA, at least at http://fqdn_hostname/exchange
It's possible the problem is related, although given the time references and
effort, it's not worth chasing just yet. Better to confirm with POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
| Quote: | Unfortunately, my OWA has never worked properly and no one really every
needed it so I just ignored it (you can log in, but it gives a link to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the server? How
many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling
to
pay
for answers from certain websites) and have a bunch of angry users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the
server
as
well.
Any help in this will be greatly appreciated and thank you in
advance.
|
|
|
| Back to top |
|
|
Mike Vos
Guest
|
| Posted:
Sun Jan 09, 2005 9:55 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
This is the error I get when attempting to hit it with a pop client
Message number 1 could not be retrieved. Account: '<server name>', Server:
'<server name>', Protocol: POP3, Server Response: '-ERR Unrecognized internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those corrispond to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
| Quote: | What about a POP or IMAP client then?
Although you should fix OWA, at least at http://fqdn_hostname/exchange
It's possible the problem is related, although given the time references and
effort, it's not worth chasing just yet. Better to confirm with POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one really every
needed it so I just ignored it (you can log in, but it gives a link to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the server? How
many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling
to
pay
for answers from certain websites) and have a bunch of angry users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the
server
as
well.
Any help in this will be greatly appreciated and thank you in
advance.
|
|
|
| Back to top |
|
|
Mike Vos
Guest
|
| Posted:
Mon Jan 10, 2005 9:55 pm Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Update to my last message.
I did get OWA working (Finally) and I got basically the same result as
within Outlook itself. What happens is that it comes up with a page not
available error instead of the "Can't open this item."
Thanks
"Mike Vos" wrote:
| Quote: | This is the error I get when attempting to hit it with a pop client
Message number 1 could not be retrieved. Account: '<server name>', Server:
'<server name>', Protocol: POP3, Server Response: '-ERR Unrecognized internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those corrispond to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
What about a POP or IMAP client then?
Although you should fix OWA, at least at http://fqdn_hostname/exchange
It's possible the problem is related, although given the time references and
effort, it's not worth chasing just yet. Better to confirm with POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one really every
needed it so I just ignored it (you can log in, but it gives a link to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the server? How
many
anti-virus applications are installed on the server and are they all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am unwilling
to
pay
for answers from certain websites) and have a bunch of angry users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the
server
as
well.
Any help in this will be greatly appreciated and thank you in
advance.
|
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|
| Back to top |
|
|
Steve Carr
Guest
|
| Posted:
Mon Jan 10, 2005 11:17 pm Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
are you running Exchange 2003 SP1? If not I've seen this fixed by installing
SP1.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:57C47322-258F-4873-A28C-0A389C05A1E2@microsoft.com...
| Quote: | Update to my last message.
I did get OWA working (Finally) and I got basically the same result as
within Outlook itself. What happens is that it comes up with a page not
available error instead of the "Can't open this item."
Thanks
"Mike Vos" wrote:
This is the error I get when attempting to hit it with a pop client
Message number 1 could not be retrieved. Account: '<server name>',
Server:
'<server name>', Protocol: POP3, Server Response: '-ERR Unrecognized
internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those corrispond
to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
What about a POP or IMAP client then?
Although you should fix OWA, at least at http://fqdn_hostname/exchange
It's possible the problem is related, although given the time
references and
effort, it's not worth chasing just yet. Better to confirm with
POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one really
every
needed it so I just ignored it (you can log in, but it gives a link
to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the
server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the
server? How
many
anti-virus applications are installed on the server and are they
all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the
anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't
open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to
this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am
unwilling
to
pay
for answers from certain websites) and have a bunch of angry
users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe
to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the
server
as
well.
Any help in this will be greatly appreciated and thank you in
advance.
|
|
|
| Back to top |
|
|
Mike Vos
Guest
|
| Posted:
Tue Jan 11, 2005 4:47 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Thank you for the suggestion.
I just updated to SP1 and it did not fix the situation.
"Steve Carr" wrote:
| Quote: | are you running Exchange 2003 SP1? If not I've seen this fixed by installing
SP1.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:57C47322-258F-4873-A28C-0A389C05A1E2@microsoft.com...
Update to my last message.
I did get OWA working (Finally) and I got basically the same result as
within Outlook itself. What happens is that it comes up with a page not
available error instead of the "Can't open this item."
Thanks
"Mike Vos" wrote:
This is the error I get when attempting to hit it with a pop client
Message number 1 could not be retrieved. Account: '<server name>',
Server:
'<server name>', Protocol: POP3, Server Response: '-ERR Unrecognized
internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those corrispond
to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
What about a POP or IMAP client then?
Although you should fix OWA, at least at http://fqdn_hostname/exchange
It's possible the problem is related, although given the time
references and
effort, it's not worth chasing just yet. Better to confirm with
POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one really
every
needed it so I just ignored it (you can log in, but it gives a link
to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the
server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the
server? How
many
anti-virus applications are installed on the server and are they
all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the
anti-virus
program
on the workstations and servers and it doesn't seem to help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't
open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to
this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am
unwilling
to
pay
for answers from certain websites) and have a bunch of angry
users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using eseutil.exe
to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on the
server
as
well.
Any help in this will be greatly appreciated and thank you in
advance.
|
|
|
| Back to top |
|
|
Al Mulnick
Guest
|
| Posted:
Tue Jan 11, 2005 6:36 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
How about this then:
1) Try uninstalling AV and seeing if you get same results
If so,
2) Try, with AV uninstalled, create a new account for testing purposes
3) Create mail in that account and see if you can access it.
4) Double check the Event Logs for errors. If your users can't retrieve
mail, then something somewhere should be recorded in a 24 hour period. If
you can't see all entries for 24 hours, modify the event log settings to
make them larger and not wrap.
Al
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:BE7113FC-1B2D-47CE-BB18-A5AE5522FDA3@microsoft.com...
| Quote: | Thank you for the suggestion.
I just updated to SP1 and it did not fix the situation.
"Steve Carr" wrote:
are you running Exchange 2003 SP1? If not I've seen this fixed by
installing
SP1.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:57C47322-258F-4873-A28C-0A389C05A1E2@microsoft.com...
Update to my last message.
I did get OWA working (Finally) and I got basically the same result as
within Outlook itself. What happens is that it comes up with a page
not
available error instead of the "Can't open this item."
Thanks
"Mike Vos" wrote:
This is the error I get when attempting to hit it with a pop client
Message number 1 could not be retrieved. Account: '<server name>',
Server:
'<server name>', Protocol: POP3, Server Response: '-ERR Unrecognized
internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those
corrispond
to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
What about a POP or IMAP client then?
Although you should fix OWA, at least at
http://fqdn_hostname/exchange
It's possible the problem is related, although given the time
references and
effort, it's not worth chasing just yet. Better to confirm with
POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one really
every
needed it so I just ignored it (you can log in, but it gives a
link
to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the
server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the
server? How
many
anti-virus applications are installed on the server and are
they
all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in
message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the
anti-virus
program
on the workstations and servers and it doesn't seem to
help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't
open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to
this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am
unwilling
to
pay
for answers from certain websites) and have a bunch of
angry
users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using
eseutil.exe
to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on
the
server
as
well.
Any help in this will be greatly appreciated and thank you
in
advance.
|
|
|
| Back to top |
|
|
Mike Vos
Guest
|
| Posted:
Wed Jan 12, 2005 5:01 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Completely uninstalling the AV software did the trick. I'm not sure why just
disabling the services didn't work as well, but that doesn't really matter at
this point.
Thank you to everyone for your assistance.
Mike
"Al Mulnick" wrote:
| Quote: | How about this then:
1) Try uninstalling AV and seeing if you get same results
If so,
2) Try, with AV uninstalled, create a new account for testing purposes
3) Create mail in that account and see if you can access it.
4) Double check the Event Logs for errors. If your users can't retrieve
mail, then something somewhere should be recorded in a 24 hour period. If
you can't see all entries for 24 hours, modify the event log settings to
make them larger and not wrap.
Al
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:BE7113FC-1B2D-47CE-BB18-A5AE5522FDA3@microsoft.com...
Thank you for the suggestion.
I just updated to SP1 and it did not fix the situation.
"Steve Carr" wrote:
are you running Exchange 2003 SP1? If not I've seen this fixed by
installing
SP1.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:57C47322-258F-4873-A28C-0A389C05A1E2@microsoft.com...
Update to my last message.
I did get OWA working (Finally) and I got basically the same result as
within Outlook itself. What happens is that it comes up with a page
not
available error instead of the "Can't open this item."
Thanks
"Mike Vos" wrote:
This is the error I get when attempting to hit it with a pop client
Message number 1 could not be retrieved. Account: '<server name>',
Server:
'<server name>', Protocol: POP3, Server Response: '-ERR Unrecognized
internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those
corrispond
to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
What about a POP or IMAP client then?
Although you should fix OWA, at least at
http://fqdn_hostname/exchange
It's possible the problem is related, although given the time
references and
effort, it's not worth chasing just yet. Better to confirm with
POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one really
every
needed it so I just ignored it (you can log in, but it gives a
link
to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on the
server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the
server? How
many
anti-virus applications are installed on the server and are
they
all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in
message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the
anti-virus
program
on the workstations and servers and it doesn't seem to
help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a "Can't
open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior to
this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I am
unwilling
to
pay
for answers from certain websites) and have a bunch of
angry
users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using
eseutil.exe
to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running on
the
server
as
well.
Any help in this will be greatly appreciated and thank you
in
advance.
|
|
|
| Back to top |
|
|
Al Mulnick
Guest
|
| Posted:
Wed Jan 12, 2005 8:00 am Post subject:
Re: All of my users get a "Can't open this item." error. |
|
|
Sounds like you need to get a fix from the vendor? It might be a good idea
to post the results of that :)
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:C77A87C0-9E9F-4652-9D7B-88FEF7EDCBF7@microsoft.com...
| Quote: | Completely uninstalling the AV software did the trick. I'm not sure why
just
disabling the services didn't work as well, but that doesn't really matter
at
this point.
Thank you to everyone for your assistance.
Mike
"Al Mulnick" wrote:
How about this then:
1) Try uninstalling AV and seeing if you get same results
If so,
2) Try, with AV uninstalled, create a new account for testing purposes
3) Create mail in that account and see if you can access it.
4) Double check the Event Logs for errors. If your users can't retrieve
mail, then something somewhere should be recorded in a 24 hour period.
If
you can't see all entries for 24 hours, modify the event log settings to
make them larger and not wrap.
Al
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:BE7113FC-1B2D-47CE-BB18-A5AE5522FDA3@microsoft.com...
Thank you for the suggestion.
I just updated to SP1 and it did not fix the situation.
"Steve Carr" wrote:
are you running Exchange 2003 SP1? If not I've seen this fixed by
installing
SP1.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:57C47322-258F-4873-A28C-0A389C05A1E2@microsoft.com...
Update to my last message.
I did get OWA working (Finally) and I got basically the same result
as
within Outlook itself. What happens is that it comes up with a page
not
available error instead of the "Can't open this item."
Thanks
"Mike Vos" wrote:
This is the error I get when attempting to hit it with a pop
client
Message number 1 could not be retrieved. Account: '<server name>',
Server:
'<server name>', Protocol: POP3, Server Response: '-ERR
Unrecognized
internal
error: 0xc0090081', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90,
Error Number: 0x800420CD
I was able to get 2 messages (of the 38 in my box) but those
corrispond
to
the messages I can read through outlook.
Thanks.
Mike
"Al Mulnick" wrote:
What about a POP or IMAP client then?
Although you should fix OWA, at least at
http://fqdn_hostname/exchange
It's possible the problem is related, although given the time
references and
effort, it's not worth chasing just yet. Better to confirm with
POP/IMAP
than to go fixing that just yet IMHO.
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in message
news:1F3CDFE1-E7EE-4C1C-AE3E-D92CF03ED6C0@microsoft.com...
Unfortunately, my OWA has never worked properly and no one
really
every
needed it so I just ignored it (you can log in, but it gives a
link
to all
folders, mail items but does not bring up a graphical page).
"Al Mulnick" wrote:
Mike, what happens if you change clients? Say OWA for
example?
Do you have the same symptoms?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in
message
news:31ECE5AA-B8E3-4DC2-91D4-CA108EF874D4@microsoft.com...
Exchange loads properly after unloading the AV software on
the
server.
No
error messages on the server pertaining to Exchange.
All error messages are coming from the client side.
It is Symantec Anti-Virus v9.0 and yes it is Exchange
aware.
Thanks for the assistance.
Mike
"Al Mulnick" wrote:
What happens when you remove the anti-virus app(s) on the
server? How
many
anti-virus applications are installed on the server and
are
they
all
Exchange-aware?
What else is on the server?
What else is in the event logs?
"Mike Vos" <MikeVos@discussions.microsoft.com> wrote in
message
news:3FE4E248-B8A5-4C42-B37D-008B592E6ADB@microsoft.com...
As an update to this message, I have tried disabling the
anti-virus
program
on the workstations and servers and it doesn't seem to
help.
"Mike Vos" wrote:
All of my users (on an Exchange 2003 server) get a
"Can't
open this
item"
error when trying to open messages in their inbox.
This happens with messages that previously opened prior
to
this
error
showing up. This happens with new messages as well.
I have exhausted all know sources for this problem (I
am
unwilling
to
pay
for answers from certain websites) and have a bunch of
angry
users
at
my
door.
Server : MS Exchange 2003
Client : MS Outlook 2003
This problem started showing up about 3-5 days ago.
I have defragged and repaired the database using
eseutil.exe
to no
avail.
I have Symantec Anti-Virus for Exchange (v9.0) running
on
the
server
as
well.
Any help in this will be greatly appreciated and thank
you
in
advance.
|
|
|
| Back to top |
|
|
|
|
|
|
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