Store.exe question..
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Store.exe question..

 
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Ian Francis
Guest
Posted: Tue Jan 11, 2005 9:13 pm    Post subject: Store.exe question.. Reply with quote
I am running Exchange Server 5.5 on a W2K Server and am having an unusual
occurrence with the store.exe service. It seems that at 4:30am everyday,
something happens and the store.exe "livens" up taking 100% of the CPU power
until the service is manually stopped and re-started.

After this, the CPU drops down to the standard 3 - 5% until 4:30am the next
morning and the problem begins all over again.

The time of 4:30am doesn't seem to be relevant to any other things happening
on the server (backups, scans, etc)... anybody have any ideas what could be
causing this?

Thanks in advance,

Ian

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Eric Tam [MSFT]
Guest
Posted: Wed Jan 12, 2005 4:18 am    Post subject: Re: Store.exe question.. Reply with quote
Hi Ian,

Since it seems to happen like clockwork, I would have to suspect something
gets kicked off during that time. Are we sure no other process starts up?
Maybe a background scan by your Exchange-aware AV?

If you feel the need to get to the bottom of this, I would suggest opening
up a PSS case with us so that we can generate a couple of user.dmp files of
the store process (along with a perflog) while the 100% CPU condition occurs
and we'll be able to tell you what's happening during that time.

Hope this helps!
--
Eric Tam, MCSE
Microsoft Exchange Support

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ian Francis" <IAF@teamcomtech.com> wrote in message
news:exIm0%23%239EHA.1392@tk2msftngp13.phx.gbl...
Quote:
I am running Exchange Server 5.5 on a W2K Server and am having an unusual
occurrence with the store.exe service. It seems that at 4:30am everyday,
something happens and the store.exe "livens" up taking 100% of the CPU
power
until the service is manually stopped and re-started.

After this, the CPU drops down to the standard 3 - 5% until 4:30am the
next
morning and the problem begins all over again.

The time of 4:30am doesn't seem to be relevant to any other things
happening
on the server (backups, scans, etc)... anybody have any ideas what could
be
causing this?

Thanks in advance,

Ian

Back to top
Ian Francis
Guest
Posted: Thu Jan 13, 2005 3:39 am    Post subject: Re: Store.exe question.. Reply with quote
Eric,

Thanks for the info... do you have any other info on how to open up a PSS
case? Ie. who to call? How much does it cost?, ect.

Any other ideas on how to track down what service could be triggering this?

Thanks,

Ian

"Eric Tam [MSFT]" <ericta@online.microsoft.com> wrote in message
news:Od6fytC%23EHA.2552@TK2MSFTNGP09.phx.gbl...
Quote:
Hi Ian,

Since it seems to happen like clockwork, I would have to suspect something
gets kicked off during that time. Are we sure no other process starts up?
Maybe a background scan by your Exchange-aware AV?

If you feel the need to get to the bottom of this, I would suggest opening
up a PSS case with us so that we can generate a couple of user.dmp files
of
the store process (along with a perflog) while the 100% CPU condition
occurs
and we'll be able to tell you what's happening during that time.

Hope this helps!
--
Eric Tam, MCSE
Microsoft Exchange Support

Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Ian Francis" <IAF@teamcomtech.com> wrote in message
news:exIm0%23%239EHA.1392@tk2msftngp13.phx.gbl...
I am running Exchange Server 5.5 on a W2K Server and am having an unusual
occurrence with the store.exe service. It seems that at 4:30am
everyday,
something happens and the store.exe "livens" up taking 100% of the CPU
power
until the service is manually stopped and re-started.

After this, the CPU drops down to the standard 3 - 5% until 4:30am the
next
morning and the problem begins all over again.

The time of 4:30am doesn't seem to be relevant to any other things
happening
on the server (backups, scans, etc)... anybody have any ideas what could
be
causing this?

Thanks in advance,

Ian





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Eric Tam [MSFT]
Guest
Posted: Fri Jan 14, 2005 12:28 am    Post subject: Re: Store.exe question.. Reply with quote
Hi Ian,

Go to www.support.microsoft.com and look under Microsoft Services section
for Support Services. This will provide additional links to the appropriate
support you require. Likely you would need support as an IT professional,
here's the direct link:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

Cheers!
--
Eric Tam, MCSE
Microsoft Exchange Support

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ian Francis" <IAF@teamcomtech.com> wrote in message
news:OIjzT7O%23EHA.824@TK2MSFTNGP11.phx.gbl...
Quote:
Eric,

Thanks for the info... do you have any other info on how to open up a PSS
case? Ie. who to call? How much does it cost?, ect.

Any other ideas on how to track down what service could be triggering
this?

Thanks,

Ian

"Eric Tam [MSFT]" <ericta@online.microsoft.com> wrote in message
news:Od6fytC%23EHA.2552@TK2MSFTNGP09.phx.gbl...
Hi Ian,

Since it seems to happen like clockwork, I would have to suspect
something
gets kicked off during that time. Are we sure no other process starts
up?
Maybe a background scan by your Exchange-aware AV?

If you feel the need to get to the bottom of this, I would suggest
opening
up a PSS case with us so that we can generate a couple of user.dmp files
of
the store process (along with a perflog) while the 100% CPU condition
occurs
and we'll be able to tell you what's happening during that time.

Hope this helps!
--
Eric Tam, MCSE
Microsoft Exchange Support

Please do not send email directly to this alias. This alias is for
newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Ian Francis" <IAF@teamcomtech.com> wrote in message
news:exIm0%23%239EHA.1392@tk2msftngp13.phx.gbl...
I am running Exchange Server 5.5 on a W2K Server and am having an
unusual
occurrence with the store.exe service. It seems that at 4:30am
everyday,
something happens and the store.exe "livens" up taking 100% of the CPU
power
until the service is manually stopped and re-started.

After this, the CPU drops down to the standard 3 - 5% until 4:30am the
next
morning and the problem begins all over again.

The time of 4:30am doesn't seem to be relevant to any other things
happening
on the server (backups, scans, etc)... anybody have any ideas what
could
be
causing this?

Thanks in advance,

Ian





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