Outlook 2003 "the bookmark is invalid"

[Rp]

We have started to receive errors in outlook "the bookmark is invalid" when
we try to view the GAL. We also cannot do a do a reply all "the connection to
the exchange server is unavailable".

We know the server IS available as we can send and receive messages. but we
cannot view the GAL or do a reply all.

Any ideas?

-Rp-

[Tim Hackbart [MSFT]]

Make sure that all GC's have been rebooted after promoting them. Also
consider a second reboot to make sure the NSPI Service is being advertised.

Make sure that DNS is correct, that we do not have any bad entries for GC's.

I have seen this issue resolved with reboots and sometime's multiple reboots
of GC's.

Otherwise the Default GAL may have to be rebuilt. If you need to do that I
would suggest opening a support incident to make sure that process goes
smoothly.

Hope this helps.

--
Tim Hackbart M.C.S.E.
This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Rp" <Rp@discussions.microsoft.com> wrote in message
news:3CC19F37-DCA2-40E3-9C92-C6191DC04417@microsoft.com...

We have started to receive errors in outlook "the bookmark is invalid"
when
we try to view the GAL. We also cannot do a do a reply all "the connection
to
the exchange server is unavailable".

We know the server IS available as we can send and receive messages. but
we
cannot view the GAL or do a reply all.

Any ideas?

-Rp-

[Rp]

Tim,
Thanks for the info. The problem was resolved by opening the address book
and granting additional permissions and them removing them. The steps came
from PSupport.

Thanks
-Rp-

"Tim Hackbart [MSFT]" wrote:

Make sure that all GC's have been rebooted after promoting them. Also
consider a second reboot to make sure the NSPI Service is being advertised.

Make sure that DNS is correct, that we do not have any bad entries for GC's.

I have seen this issue resolved with reboots and sometime's multiple reboots
of GC's.

Otherwise the Default GAL may have to be rebuilt. If you need to do that I
would suggest opening a support incident to make sure that process goes
smoothly.

Hope this helps.

--
Tim Hackbart M.C.S.E.
This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Rp" <Rp@discussions.microsoft.com> wrote in message
news:3CC19F37-DCA2-40E3-9C92-C6191DC04417@microsoft.com...
We have started to receive errors in outlook "the bookmark is invalid"
when
we try to view the GAL. We also cannot do a do a reply all "the connection
to
the exchange server is unavailable".

We know the server IS available as we can send and receive messages. but
we
cannot view the GAL or do a reply all.

Any ideas?

-Rp-