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Thread: Treo 650 and Activesync

  1. #1
    Mark Cooper Guest

    Treo 650 and Activesync

    I have a Treo 650 as well. When I try to use Active sync I get the
    following "error while syncing: airsamsmemail.c 2549 1 http/1. 500 internal
    server error" . I guess I have a couple of questions.

    1.) Is there a special service that has to be installed, and will it install
    on my backend Exchange server or do I need to install it on the front end
    Web Server?
    2.) Will it sync through the cell phone connection, or does it have to
    connect to the desktop to sync?
    3.) Are there any special ports that have to be opened on the firewall to
    allow this traffic through?

    What are the steps needed to make this work. Nobody seems to be able to
    help.You call the cell phone company, and you call Palm and they just point
    fingers.

    If I go to the IIS manager, I can see a folder under there for Microsoft
    Active sync, but there is nothing in it.

    Thanks,
    Mark

  2. #2
    Wen Sun [MSFT] Guest
    Dear Mark,

    Thank you for your post!

    I understand that you have some problems with Treo 650 and Exchange Server
    Activeync. Yes, Treo 650 does work with Exchange Server Activesynce. To
    make it clear, I would like to answer them respectively:

    Q1. Is there a special service that has to be installed, and will it
    install on my backend Exchange server or do I need to install it on the
    front end Web Server?
    A. No, you do not need to install any additional service on the Exchange
    Server because Exchange Server Activesync is enabled by default.

    Q2. Will it sync through the cell phone connection, or does it have to
    connect to the desktop to sync?
    A. Yes, it can be synced via GPRS, also it can be synced through the
    desktop.

    Q3. Are there any special ports that have to be opened on the firewall to
    allow this traffic through?
    A. If you enable SSL, you just need to open port 443 on the firewall,
    otherwise, you may want to open port 80.

    Based on your current error message, I suggest you check the following
    Knowledge Base Articles first to see if they are applied to your scenario:

    Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or
    forms-based authentication is required for Exchange Server 2003
    http://support.microsoft.com/?id=817379
    You receive an HTTP_500 error message when you synchronize your mobile
    device with Microsoft Exchange Server 2003
    http://support.microsoft.com/?id=886346

    If the problem persists, I would like to collect the following information
    for further analysis:

    1. If you have PocketPC, does it work?
    2. Please help me collect the IIS log so that I can have a concrete idea:
    a. Open IIS MMC, right click Default Web Site and then click Properties.
    b. Click Website tab and then check Enable logging.
    c. Stop the Default Website and rename the existing IIS log files under
    C:\WINDOWS\system32\LogFiles.
    d. Restart the Default Website and perform Activesync again to reproduce
    the problem.
    e. Go to the following folder: C:\WINDOWS\system32\LogFiles.
    3. Please send me the Metabase
    a. Install .NET Framework Version 1.1:
    http://www.microsoft.com/downloads/d...5e3-f589-4842-
    8157-034d1e7cf3a3&DisplayLang=en.
    b. Install MBExplorer by installing IIS 6 Resource Kit Tools:
    http://www.microsoft.com/downloads/d...2EE-A71A-4C73-
    B628-ADE629C89499&displaylang=en.
    c. Once it is installed, access it from Start, Programs, IIS Resources,
    Metabase Explorer.
    d. In the left pane, right click ''LM'' (under your server computer name)
    to choose ''Export to file'', and then save it as IIS.mbk.
    e. Compress this mbk file and send it to me for analysis.

    Send me the above log files to my working email address
    wensun@microsoft.com.

    Please try the above steps and let me know the result at your earliest
    convenience. Should you have any concern, please feel free to let me know.

    Thanks & regards,

    Wen Sun
    Microsoft Online Partner Support
    MCP, MCP+I, MCSE,

    Get Secure! - www.microsoft.com/security

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    This and other support options are available here:
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    This posting is provided "AS IS" with no warranties, and confers no rights.

  3. #3
    Wen Sun [MSFT] Guest
    Dear Mark,

    Thank you for your update!

    Unfortunately, the attachment was blocked by the antivirus software on your
    Gateway server. Can you zip it and resend it to me? At the same time, can
    you confirm whether PPC 2003 works. If possible, could you please create a
    test account for me so that I can test it from my side.

    Moreover, since it is an FE/BE environment, please send me the log files on
    both sides. Thanks and I am awaiting your reply!

    Thanks & regards,

    Wen Sun
    Microsoft Online Partner Support
    MCP, MCP+I, MCSE,

    Get Secure! - www.microsoft.com/security

    ================================================== ==
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ================================================== ==
    Business-Critical Phone Support (BCPS) provides you with technical phone
    support at no charge during critical LAN outages or "business down"
    situations. This benefit is available 24 hours a day, 7 days a week to all
    Microsoft technology partners in the United States and Canada.

    This and other support options are available here:
    BCPS:
    https://partner.microsoft.com/US/tec...rview/40010469

    Others: https://partner.microsoft.com/US/tec...pportoverview/

    If you are outside the United States, please visit our International
    Support page:
    http://support.microsoft.com/default...rnational.aspx.

    This posting is provided "AS IS" with no warranties, and confers no rights.

  4. #4
    JOJO Guest
    I have fixed this. Though my solution may not work for every Active sync
    access problem it made sense after reading the article.

    http://support.microsoft.com/default...b;en-us;817379

    The only part of the article that applied to me was the last part about
    Excahgne active sync, and most importantly, how to re-create (or create) the
    virtual directory that EAS accesses.

    The basic idea was if you cannot access a virtual directory create another
    one based on the configuration of a working one. In this instance the
    /exchange virtual directory was working fine, so i created abother one based
    on that.

    In my case. I had a virtual directory that could be accesed and had the
    right directory security as advised by Palm one and Microsoft, but since
    other people couldnt access it there was something corrupt about it. It was
    only after i had read the articel could i understand what I had to do. Its
    like copying and renaming a corrupt file in order to access it.

    If you dont have a separate virtual directory under the default website that
    mobile users access, I highly suggest you create one since it requires a
    different set of directory security permissions than the default /exchange
    v-dir.

    "Mark Cooper" wrote:

    I have a Treo 650 as well. When I try to use Active sync I get the
    following "error while syncing: airsamsmemail.c 2549 1 http/1. 500 internal
    server error" . I guess I have a couple of questions.

    1.) Is there a special service that has to be installed, and will it install
    on my backend Exchange server or do I need to install it on the front end
    Web Server?
    2.) Will it sync through the cell phone connection, or does it have to
    connect to the desktop to sync?
    3.) Are there any special ports that have to be opened on the firewall to
    allow this traffic through?

    What are the steps needed to make this work. Nobody seems to be able to
    help.You call the cell phone company, and you call Palm and they just point
    fingers.

    If I go to the IIS manager, I can see a folder under there for Microsoft
    Active sync, but there is nothing in it.

    Thanks,
    Mark


  5. #5
    Mark Cooper Guest
    Wen Sun,

    I resent the attachment. I created a test account for you. I have looked at
    the BE and FE server logs, and after renaming the current files and
    restarting the service. I tried to sync. Then checked the logs and tehre was
    nothing in there to macth against the time at which I attempted the sync.

    Thanks,

    Mark

  6. #6
    Mark Cooper Guest
    JOJO
    I attempted this fix. I do however already have a folder there for Active
    Sync. Is that going to cause problems? Do I apply this fix to the front
    end server of the backend server?

    Thanks,
    Mark


    I have fixed this. Though my solution may not work for every Active sync
    access problem it made sense after reading the article.

    http://support.microsoft.com/default...b;en-us;817379

    The only part of the article that applied to me was the last part about
    Excahgne active sync, and most importantly, how to re-create (or create)
    the
    virtual directory that EAS accesses.

    The basic idea was if you cannot access a virtual directory create another
    one based on the configuration of a working one. In this instance the
    /exchange virtual directory was working fine, so i created abother one
    based
    on that.

    In my case. I had a virtual directory that could be accesed and had the
    right directory security as advised by Palm one and Microsoft, but since
    other people couldnt access it there was something corrupt about it. It
    was
    only after i had read the articel could i understand what I had to do.
    Its
    like copying and renaming a corrupt file in order to access it.

    If you dont have a separate virtual directory under the default website
    that
    mobile users access, I highly suggest you create one since it requires a
    different set of directory security permissions than the default /exchange
    v-dir.

  7. #7
    Wen Sun [MSFT] Guest
    Dear Mark,

    Thanks for the update!

    I have checked metabase and it seems this is taken from FE, is that
    correct? It appears to be fine, however, I need to analyze the metabase on
    BE as well. Please collect the information on both FE and BE. Also, as you
    mentioned, there are no logs generated after you ran Server Activesync, can
    you double check the connection between the mobile device and the Exchange
    Server?

    I notice that "you stopped the default web server on the BE server", we
    should turn on the website on the BE to make Activesync/OWA/OMA work.

    In addition, can you test http://Exchange_Server_FQDN/OMA on the device,
    does it work? If not, please let me know the error message.

    Moreover, I get the credential, but I cannot locate the server name, I have
    tried 12.161.105.243 which is the A record of your SMTP domain but it
    fails. Can you let me know the exact Server FQDN?

    I thank you for your patience and I am awaiting your reply!

    Thanks & regards,

    Wen Sun
    Microsoft Online Partner Support
    MCP, MCP+I, MCSE,

    Get Secure! - www.microsoft.com/security

    ================================================== ==
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ================================================== ==
    Business-Critical Phone Support (BCPS) provides you with technical phone
    support at no charge during critical LAN outages or "business down"
    situations. This benefit is available 24 hours a day, 7 days a week to all
    Microsoft technology partners in the United States and Canada.

    This and other support options are available here:
    BCPS:
    https://partner.microsoft.com/US/tec...rview/40010469

    Others: https://partner.microsoft.com/US/tec...pportoverview/

    If you are outside the United States, please visit our International
    Support page:
    http://support.microsoft.com/default...rnational.aspx.

    This posting is provided "AS IS" with no warranties, and confers no rights.

  8. #8
    Mark Cooper Guest
    Wen Sun / JOJO
    I wanted to give you a heads up. I was able to reapply the hotfixes and the
    Service pack 2 for Exchange 2003 on the FE and BE servers. this took care
    of the active sync 500 error. I was able to complete three syncs without
    any errors. I have 2 more phones to setup now, and will see how it goes.

    I wanted to thank the both of you for your help, it is greatly appreciated.

    Wen Sun,
    I was in meetings almost all last week, so I didn't get to reply. The
    server was able to be resolved by the FQDN to both FE and BE server with
    OMA. and I could browse the OMA web page now problems. Still at a loss as
    to why the logfiles are not on the backend servers, but I will check again
    sinc ethe service pack has bee applied again.

    Thank you both again.

    Sincerely,
    Mark

    JOJO
    I attempted this fix. I do however already have a folder there for Active
    Sync. Is that going to cause problems? Do I apply this fix to the front
    end server of the backend server?

    Thanks,
    Mark

  9. #9
    Wen Sun [MSFT] Guest
    Hi Mark,

    Thank you for your reply. As we do need the BE log, thus please send me the
    log files at your earliest so that I can check it for you. If you have any
    update on this particular issue, don't hesitate to let me know by posting
    back here. Looking forward to your feedback.

    Have a nice day!

    Thanks & regards,

    Wen Sun
    Microsoft Online Partner Support
    MCP, MCP+I, MCSE,

    Get Secure! - www.microsoft.com/security

    This posting is provided "AS IS" with no warranties, and confers no rights.

  10. #10
    Wen Sun [MSFT] Guest
    Dear Mark,

    How are we doing with this issue? Please drop me a note if you need further
    assistance.

    Thank you for your time.

    Have a good day!

    Thanks & regards,

    Wen Sun
    Microsoft Online Partner Support
    MCP, MCP+I, MCSE,

    Get Secure! - www.microsoft.com/security

    This posting is provided "AS IS" with no warranties, and confers no rights.

  11. #11
    Mark Cooper Guest
    Wen Sun,
    Thanks for your help, I was out yesterday and all went well. I think we
    may be fixed.

    Sincerely,
    Mark

  12. #12
    Wen Sun [MSFT] Guest
    Dear Mark,

    Thanks for the update and I am glad to hear it works! Just curious, could
    you please let me know how you fixed the issue? We truly appreciate that
    you have taken the time to share your experience. Have a nice day!

    Thanks & regards,

    Wen Sun
    Microsoft Online Partner Support
    MCP, MCP+I, MCSE,

    Get Secure! - www.microsoft.com/security

    ================================================== ==
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ================================================== ==
    Business-Critical Phone Support (BCPS) provides you with technical phone
    support at no charge during critical LAN outages or "business down"
    situations. This benefit is available 24 hours a day, 7 days a week to all
    Microsoft technology partners in the United States and Canada.

    This and other support options are available here:
    BCPS:
    https://partner.microsoft.com/US/tec...rview/40010469

    Others: https://partner.microsoft.com/US/tec...pportoverview/

    If you are outside the United States, please visit our International
    Support page:
    http://support.microsoft.com/default...rnational.aspx.

    This posting is provided "AS IS" with no warranties, and confers no rights.

  13. #13
    Join Date
    Jul 2006
    Posts
    1

    SSL Required, Treo 650, Exchange ActiveSync

    I have ActiveSync working with a Treo 650. We have a SSL certificate on the server (from certification authority) and Treo can sync without checking the box for SSL in the Treo configuration. However, SSL is not configured as required on the server.

    I read that ActiveSync does not work on Exchange with SSL required, but on another post on the web a guy said that he didn't require it but just disabled port 80. If you disable port 80, it does not work. Activesync uses that port according to Microsoft.

    My boss is looking for a difinitive answer from somebody that you can't require SSL on the Exchange Server for ActiveSync to work with Treo 650. We have found many conflicting statements on the web.

    We are concerned about using the ActiveSync without SSL required.

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