OWA keeps prompting for authentication when clicking on link

[Mike H]

Hello,
I have an end user that is accessing OWA from his home. He said that when
someone sends him a message with an e-mail address and he clicks on it a
message OWA prompts him for his username and password. He enters those but it
won't accept them and then defaults to webmail.domain.com\<hisusername>.

He is using Internet Explorer. I believe the latest version.

Any suggestions would be appreciated.

Thanks,

Mike

[Stefan]

Is webmail.domain.com the internal domain of your Windows Server?
Or only the smtp-domain for your Exchange Server?
Or are they equal?

cheers,
Stefan

Mike H schrieb:

Hello,
I have an end user that is accessing OWA from his home. He said that when
someone sends him a message with an e-mail address and he clicks on it a
message OWA prompts him for his username and password. He enters those but it
won't accept them and then defaults to webmail.domain.com\<hisusername>.

He is using Internet Explorer. I believe the latest version.

Any suggestions would be appreciated.

Thanks,

Mike

[Mike H]

Internally users can enter webmail/exchange to go to OWA.

Externally they type webmail.domain.com/exchange.

I guess they are both equal.

"Stefan" wrote:

Is webmail.domain.com the internal domain of your Windows Server?
Or only the smtp-domain for your Exchange Server?
Or are they equal?

cheers,
Stefan

Mike H schrieb:
Hello,
I have an end user that is accessing OWA from his home. He said that when
someone sends him a message with an e-mail address and he clicks on it a
message OWA prompts him for his username and password. He enters those but it
won't accept them and then defaults to webmail.domain.com\<hisusername>.

He is using Internet Explorer. I believe the latest version.

Any suggestions would be appreciated.

Thanks,

Mike

[MSEngineer]

Can the end user replicate this issue on any other machine , ask him to
forward that email to your address and see if you get the same results.

If its a machine specific then it could be some addons with IE, or po-up
blocker.

If you are able to reproduce the issue with other machine and other account
then u need to check the authentication on the virtual directories in IIS
manager for Exchweb.

AL..
"Mike H" <Mike H@discussions.microsoft.com> wrote in message
news:8B72CC2D-A0F3-44D9-AB22-6D98B748AAB4@microsoft.com...

Hello,
I have an end user that is accessing OWA from his home. He said that when
someone sends him a message with an e-mail address and he clicks on it a
message OWA prompts him for his username and password. He enters those but
it
won't accept them and then defaults to webmail.domain.com\<hisusername>.

He is using Internet Explorer. I believe the latest version.

Any suggestions would be appreciated.

Thanks,

Mike

[ren14]

I have the exact same problem. It only seems to affect one user. I even
used exmerge to export the contents of his mailbox and then re-created it.
After that, it seemed to be OK for a while, but now it is happening again. I
can reproduce the problem on several computers.

"MSEngineer" wrote:

Can the end user replicate this issue on any other machine , ask him to
forward that email to your address and see if you get the same results.

If its a machine specific then it could be some addons with IE, or po-up
blocker.

If you are able to reproduce the issue with other machine and other account
then u need to check the authentication on the virtual directories in IIS
manager for Exchweb.

AL..
"Mike H" <Mike H@discussions.microsoft.com> wrote in message
news:8B72CC2D-A0F3-44D9-AB22-6D98B748AAB4@microsoft.com...
Hello,
I have an end user that is accessing OWA from his home. He said that when
someone sends him a message with an e-mail address and he clicks on it a
message OWA prompts him for his username and password. He enters those but
it
won't accept them and then defaults to webmail.domain.com\<hisusername>.

He is using Internet Explorer. I believe the latest version.

Any suggestions would be appreciated.

Thanks,

Mike